FAQ

BPRemit is an online service for safety and quickly sending money abroad. The purpose of BPRemit is to make international money transfers fast, cheap and comfortable. BPRemit service is already used by about 4 million people worldwide.

BPRemit money transfers are suitable for travelers, foreign workers, students, freelancers, and even businessmen. With this service you can send money to family, friends and colleagues. The payees  can receive money in the most remote corners of the planet. You can use both the site and the mobile application. The company works with more than 150 countries.

Our advanced transfer and security technologies fully protect your money and guarantee their safe receipt every time. Translation takes only a few minutes, while the cost of translation remains low.

01
Registration and Account

Registration is necessary for anyone who is going to send transfers.

Registration is very simple: make sure your passport and phone are at hand:

  • Confirm your phone number;
  • Enter personal data about yourself;
  • Enter the details and scan of your identity document.

Money transfer market is a controlled and regulated area. Control of operators is carried out by the state and the supervisory authorities that issue a financial license for transfers. These may include the FCA (UK Financial Regulatory Authority).

Account verification is necessary for the safety of your money, as well as to prevent the legitimization of illegal earnings. You need to verify your identity and address, to take a selfie and to provide additional documents.

Verification take place online and only take a couple of minutes. After that you’ll get full access to all functions of our online service.

Yes, you can edit your personal data. To start editing, go to the “Personal data” section and switch to edit mode.

We pay a lot of attention to the security of your data and your payments, so if you need to change your first name, last name or date of birth, please contact our customer service support.

You can only have one account.

02
Send Моney

After registration and verification, you can proceed to the transfer of funds. You can send money to more than 150 countries.

  • Choose the country of receipt; choose the method of receipt: cash, debit or credit card or a bank account;
  • Enter the remittance amount and the currency of receipt; the system will automatically calculate the amount received;
  • Enter the information about the recipient: first and last name in Latin letters as in the passport; gender, date of birth, mobile number
  • Click "Send". Your transfer was successful!

On average, most transfers reach the recipient within minutes. Delivery speed depends on several factors:

  • Duration of transaction processing by the beneficiary's bank;
  • Payment on weekdays or weekends.
  • Sending to some rare countries may take longer than usual due to currency conversion;

Our system allows you to send money to more than 150 countries. You can select a country in the drop-down list  in the "Make a Transfer" section.

We accept debit and credit cards in all countries where we make transfers. Make sure the cardholder name matches the name in your account.

Cash transfer allows you to receive money at one of 120000 points in more than 150 countries.

Just specify "Cash" as the receive method, and also select a payment partner.

When choosing a transfer to a card, funds are transferred directly to the recipient's card in local currency.

Simply specify "Card" as the delivery method and enter the card number of the recipient.

When choosing transfer to a bank account, funds are transferred directly to the beneficiary's bank account in local currency.

Simply enter "Bank account" as the delivery method and enter the details of the beneficiary's bank account.

As soon as your transfer is completed, you will receive a notification of receipt of funds in the bank or of receipt in case of cash withdrawal. The translation status in "History" will also change.

To track the location of a transfer, go to the "History" section. There you will see all your transfers and their status. You will have the opportunity to save a transfer receipt so that you can forward it to the recipient in the future.

To cancel a transfer take a look at its status. Status indicates the status of payment processing. A transaction can be canceled if “payment has been created”, “money in transit” or “processed”. Refund is not possible after the status in the state "Paid".

03
Rates

Our modern systems receive data from a wide variety of sources and automatically correct errors. We create a highly reliable data channel that is more timely and accurate than any of our individual channels. Since we use live broadcasts from global markets in real time, exchange rates can be updated even when countries' markets are closed. If the currency is not traded regularly, we use the latest available data.

Currency exchange rates in our service are the average market rates obtained from the middle between the rates of “buy” and “sell” in the global currency markets. Our service always indicate the average market rate.

“Buy” and “sell” rates include overhead costs and profits, which are independently set by exchange providers; their rates can be very different and will differ from the average market.

Our service offers cheap transfers with transparent fees. And, most importantly, a very profitable exchange rate! What is the transparency of commissions? Everything is very simple. From the moment you create a payment, you can immediately see the final size of the commission. The same applies to the exchange rate. Neither the commission nor the exchange rate changes after making the payment.

04
Issues

 If the payment from the card was not accepted, you can try to specify another card.

There are several reasons for rejecting a transfer.

  • Transfer payment not received 
  • Invalid recipient data;
  • The recipient did not apply for the transfer;

If none of the above reasons apply to your situation, contact to our customer service.

In this case, contact our customer service as soon as possible. Our experts will make the necessary corrections.

05
Safety

BPRemit is a reliable money transfer company because:

  • There is a support service that speaks all major European languages;
  • It is possible to track the transfer;
  • Two-step authentication is connected to the account;
  • Account verification is provided.

According to the GDPR, all user data is encrypted using the HTTPS protocol. CVC and CVV bank card codes are not saved. Each time they need to be re-entered. Licensed and monitored by the UK Financial Services Authority FCA.

The protection of your personal data is very important to us, and we always guarantee their safety.

Details of our privacy policy you can found here.

Our Customer Service Support works for 24/7. We speak English, German, Spanish, Portuguese, Polish, Russian, Ukraininan, Vietnamese and Chinese!

Support